Shipping policy
Thank you for your purchase. We are committed to ensuring a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand the terms and conditions.
Free Shipping within Australia: Free standard shipping within Australia is available on qualifying orders of $100 AUD or more for open-edition prints. Orders below $100 incur shipping charges calculated at checkout. Limited-edition canvases are excluded from this offer. International shipping rates are calculated at checkout.
Delivery Time: Open-edition paper prints are made to order. Estimated delivery is approximately 14 days from placing your order, including production and shipping. Delivery may take longer during busy holiday periods. This is an estimate, not a guaranteed delivery date. Delivery times for other products vary by product and destination.
Order Tracking: To keep you informed about the status of your order, we provide a tracking number once your package is dispatched. You can use this tracking number to monitor the progress of your shipment online.
Shipping Method: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method may vary based on the size and weight of your package, but we always aim to use the most reliable and efficient services available.
Shipping Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact our customer service team as soon as possible.
International Shipping: At this time, we only offer free shipping within Australia. For international orders, shipping rates and delivery times will be calculated during the checkout process. International customers are responsible for any customs duties, taxes, or fees that may apply to their orders.
Shipping Holidays: Please note that our shipping operations may be affected during public holidays or special events. In such cases, there may be delays in order processing and delivery. We appreciate your understanding during these times.
If you have any questions about shipping, please contact us
Thank you for choosing Ilana McBain Art for your purchase. We appreciate your business!