Shipping policy
Thank you for your purchase. We are committed to ensuring a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully to understand the terms and conditions.
Free Shipping within Australia: We are delighted to offer free shipping on all orders within Australia. There are no minimum order requirements to qualify for free shipping. Whether you are ordering a single item or multiple products, you can enjoy the convenience of complimentary shipping to any location within Australia.
Delivery Time: Our team works diligently to process and dispatch orders as quickly as possible. Once your order has been confirmed, please allow 1-3 business days for order processing. Delivery times may vary depending on your location, but we strive to deliver your items within 3-7 business days.
Order Tracking: To keep you informed about the status of your order, we provide a tracking number once your package is dispatched. You can use this tracking number to monitor the progress of your shipment online.
Shipping Method: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method may vary based on the size and weight of your package, but we always aim to use the most reliable and efficient services available.
Shipping Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact our customer service team as soon as possible.
International Shipping: At this time, we only offer free shipping within Australia. For international orders, shipping rates and delivery times will be calculated during the checkout process. International customers are responsible for any customs duties, taxes, or fees that may apply to their orders.
Shipping Holidays: Please note that our shipping operations may be affected during public holidays or special events. In such cases, there may be delays in order processing and delivery. We appreciate your understanding during these times.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at [customer-service@email.com].
Thank you for choosing ilana McBain Publications for your purchase. We appreciate your business!