Collectors Information FAQ
Collector Information
Thank you for considering one of my works.
This information supports collectors before or after purchase, clarifying terms, timelines, and what to expect.
This page outlines practical details regarding editions, materials, delivery, and commissions — so you can acquire my work with clarity and confidence.
If your question is not answered here, I welcome your message directly.
Editions
Are your works original or limited edition?
I create original paintings and release select works as museum-quality limited edition prints.
Each edition is strictly limited in number.
Once an edition sells out, it is permanently closed and never reproduced.
Are limited edition prints signed?
Yes.
All limited editions are:
• Hand-signed
• Numbered
• Accompanied by a Certificate of Authenticity
This ensures provenance and protects long-term collector value.
What does “limited edition” mean?
A limited edition means only a fixed number of prints are produced from the original artwork.
When that number is reached, the edition closes permanently.
No further prints are made.
Materials & Production
How are the prints produced?
Each print is professionally produced to order using:
• Archival pigment inks
• Museum-grade canvas
• Professional gallery stretching
• UV-protective finishes
The intention is longevity — work designed to hold its presence for decades.
Are prints ready to hang?
Professionally stretched gallery wrap, ready to hang
All stretched works arrive prepared for installation.
Shipping & Delivery
Do you ship internationally?
Yes. I ship worldwide, including the United States.
International collectors are warmly welcomed.
Do you deliver to New Mexico?
Yes. I deliver to all U.S. states, including New Mexico.
How long does delivery take?
Each limited edition is produced professionally upon order.
Please allow:
• 5–10 business days for production
• Plus shipping time depending on your location
Estimated delivery time:
• Australia: 3–7 business days
• United States: approximately 7–14 business days
• Other international locations: 10–21 business days
Tracking details are provided once dispatched.
Will I need to pay customs or import duties?
International orders may be subject to customs fees or import duties depending on your country.
These charges are determined by local authorities and are the responsibility of the collector.
If unsure, I recommend checking with your local customs office prior to purchase.
Insurance and packaging quality
All orders are safely packaged and shipped with tracking; insurance is available upon request.
Artwork Care
How should I care for my artwork?
To preserve your work:
• Avoid prolonged direct sunlight
• Avoid excessive humidity
• Dust gently with a soft, dry cloth
With proper care, your artwork is designed to last for generations.
Placement & Scale
Can you assist with art placement or sizing advice?
Yes.
If you are unsure about scale or placement, you are welcome to send photographs of your space prior to purchasing.
I am happy to provide guidance to ensure the work sits confidently within your environment.
Commissions
Do you accept private commissions?
I accept a limited number of private commissions each year.
Commissioned works maintain my abstract psychological language while reflecting your unique story.
Please enquire via the Contact page to discuss availability.
Returns
What is your return policy?
Because limited editions are produced to order, returns are generally not accepted unless the artwork arrives damaged.
If damage occurs during transit, please contact me within 48 hours with photographs so the matter can be resolved promptly.
Closing
I value clarity, respect, and meaningful collector relationships.
If you have a question not answered here, I welcome your message.
— Ilana McBain